Giffgaff - The Best Mobile Company for Beginners In the UK

 What is Giffgaff?

Giffgaff is an MVNO (Mobile Virtual Network Operator) running on the O2 network in Great Britain. It is known for its contract-free prepaid plans and various ways to earn cashback.

Giffgaff's Referral Plan

When you successfully activate a SIM card ordered by a referral link or your inviter's Giffgaff account, you and the invited will get £5 each.

How to get a Giffgaff SIM card?

Unfortunately, Giffgaff currently doesn't support eSIM or WIFI-Calling, so to use Giffgaff's services, you have to get a physical SIM card. 

You can order a free SIM card by visiting https://www.giffgaff.com/orders/affiliate/galli80855 and filling in your address. Typically after one working day, Giffgaff's staff will send out your SIM card using the Royal Mail. But please be alerted that there is no way to track this SIM card and your phone number won't be printed on the envelope to protect your privacy. And it will take 3-5 working days for the SIM card to arrive at a European destination and above 5 days to arrive in the rest of the world. But with the ongoing strikes of the Royal Mail, the above estimated time of arrival may not be accurate anymore.

You can also buy a Giffgaff SIM card in O2 shops and local retailers, which include supermarkets, many convenience stores, filling stations, newsagents, and independent mobile phone shops. You can find more information regarding this topic by visiting this link https://www.giffgaff.com/blog/where-can-i-get-a-giffgaff-sim

Common questions asked on Giffgaff's community forum

1. Credit Going Down Without You Noticing

Please be noted that the calling minutes within a goody bag are restricted to common UK cell numbers. If you are calling premium numbers(numbers starting with 084, 087, 090), you will still be charged at the Pay As You Go rate. For more information https://www.giffgaff.com/help/articles/credit-going-down-when-i-have-a-goodybag.

If you are currently a PayGo user and just want to receive OTPs or texts sent by your families rather than using cellular data, you can turn on airplane mode for your phone and only turn it off when there is an incoming text. You can change it here https://www.giffgaff.com/call-services.

2. Get Free Giffgaff to Giffgaff Texts/Calls

Top-up your account credit or buy a goody bag https://www.giffgaff.com/help/articles/free-giffgaff-to-giffgaff-calls-and-texts.

3. Payment Mared as Pending

Pending" means something went wrong when giffgaff asked your bank to authorize the transaction. It will never complete the action normally.

4. Number Validity

If you have not made a chargeable text/call/data usage or purchased a goody bag in six months, your account will be canceled and you will be disconnected from the giffgaff services. After your original number is recycled, there is no way to retrieve it, and the SIM card will be deactivated for good.

However, before the cancelation of your account, you should have received several text reminders and an email precisely one month prior to the cancelation.